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Siro & Sky Hub - no internet light/connectivity

  • 26-05-2024 12:50pm
    #1
    Wexy86
    Registered Users, Registered Users 2 Posts: 439 ✭✭


    Hi All,

    I disconnected my sky hub router to untangle the wires, and since putting them back in I have no internet connection/internet light does not go green.


    Siro box has the follow lights green (power and pon), and flashing green light for LAN

    On the sky hub I have the purple cable telephone cable, blue

    image.jpg
    image.jpg

    power cable and the yellow lan cable connected, only lights are power and wifi.


    called sky to see what I’ve done and they’ve not been able to troubleshoot and noted it’s a Siro issue and will take up to 5 days to fix by an engineer.

    Anyone any thoughts on how I fix?

    Thanks



Comments

  • #2
    irishkopite 2011
    Registered Users, Registered Users 2 Posts: 193 ✭✭irishkopite 2011


    The ethernet cable goes from the ONT to position 4 on the back of the modem, it's marked WAN in red, you don't have any ethernet cable in the WAN slot



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