Why do dealers do this? (mostly venting!)

BailMeOut

You call the dealer saying the door handle on your new car is not working. The dealer said it's a known issue with this model and it needs to be replaced under warranty. They say they cannot get you in for four weeks as they are too busy and book a slot for you to come in. Four weeks later you drop the car in and they call you a few hours later telling you your car needs a new door handle (duh!) but they do not have one in stock and need to order one which will take a few weeks to come in. They also say you cannot have your car back as it is now unsafe to drive as the door may open.

Why they heck do they not just order the part when I originally made the appointment four weeks ago?!!!! Of course, they also have no loaner cars available so I have no car now.

Would any other industry get away with this BS?

Jim_Hodge

So for "dealers" read "a dealer"?

bazz26

The car manufacturers make them follow a script when it comes to lodging a warranty claim even where it's obvious what the issue is and how to fix it. They have to follow protocol which normally means taking the car in, diagnosing the problem, checking if there is a recall and follow the resolution where it involves replacing or ordering a part, etc. If they don't do it by the book then the warranty claim can get rejected or they won't get reimbursed for it from the manufacturer.

BailMeOut

https://www.boards.ie/discussion/comment/122133496#Comment_122133496

thank you and I kind of expected this was it however the process is extremely frustrating. I even told them I wanted two new rear tyres which are on me and these were also not in stock.

BailMeOut

https://www.boards.ie/discussion/comment/122133487#Comment_122133487

no, a very similar situation happened with my second car (Nissan) about a year ago. The inconvenience was not as bad as this time but they told me I needed to come in as I needed some oxygen sensor replaced and again they did not have it and it took a while to get in.

Kurooi

That process doesn't work for Ireland, where getting a package out from Europe or even UK takes 2-3 weeks.

Ted222

https://www.boards.ie/discussion/comment/122133519#Comment_122133519

A main dealer for tyres? Always more expensive.

Casati

https://www.boards.ie/discussion/comment/122133519#Comment_122133519

Is it an ID4?