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Epson printer ink subscription

  • 19-04-2024 5:59pm
    #1
    horse7
    Registered Users, Registered Users 2 Posts: 3,829 ✭✭✭


    Hi, I'm on a Epson printer ink subscription, the first 3 months are free but I've discovered they have been charging me. I have been on the phone to them in Egypt for 3 hours trying to get it sorted. They have given me an email address to send my voucher details but the email just bounces back to me saying it's inactive. The online support is for drivers etc,and they do have a UK number but that would cost a fortune to call especially if it is for 2 hours. Has anyone an email for support other than level.one@epson.co.uk.



Comments

  • #2
    satguy
    Registered Users, Registered Users 2 Posts: 1,815 ✭✭✭satguy


    There is a special place reserved in Hell for all senior management, at all the Printer Manufacturers.



  • #3
    horse7
    Registered Users, Registered Users 2 Posts: 3,829 ✭✭✭horse7


    Reply to the email address Epson gave me: This mailbox is no longer active. You will not receive a reply to your email.

    To get support, please visit Epson Support page and enter the model of your product or the serial number to find drivers, software, manuals, FAQ's and warranty information appropriate for your product. Here you can also find details about contacting Epson Support on the “Contact Us” tab.

    Is this the same as a no reply email, they insist it's the email address for them and they are able to send me a mail from that address. But the above is the reply I kept getting.



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