Vodafone line down for nearly 2 months

Robzer

So the efibre line they put in my backyard came down in February - phone/internet still working nearly on the ground and an obvious safety hazard. I've called them loads of times and no joy. Went into their shop in Limerick on Wednesday and finally seemed to be making some headway. Today I got a text saying the issue has been resolved despite no engineer stepping foot on my property. Rang them again and it was another wild goose chase and was told to ring Eircom myself to get them to fix it - which was an outright lie/

Called again demanding the supervisor and she wanted photos sent in which I did 7 weeks ago and I just lost it

I signed up with them in August so am I allowed to just break the contract and go somewhere else?

Gooser14

Going elsewhere won't fix the line that's nearly on the ground!

Robzer

https://www.boards.ie/discussion/comment/121999010#Comment_121999010

Wouldn't they have to fix it when they are installing the line?

Gooser14

Some ISP's just send their modem by courier for self install.

SuperBowserWorld

https://www.boards.ie/discussion/comment/121999259#Comment_121999259

That's not enough if you need a fiber line installed or fixed.

Gooser14

I am assuming you are on the Open Eir network rather than NBI. If so see the following re on reporting dangerous plant:

https://www.openeir.ie/dangerous-plant-reporting/