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An Post “delivered” somewhere else…

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  • 15-03-2024 2:42am
    #1
    RetroEncabulator
    Registered Users Posts: 1,298 ✭✭✭


    I've an issue with an Irish based major retailer who sent a package by An Post but it’s been delivered somewhere else and I don’t know to whom.

    The POD is just a squiggle and an initial. It’s not my signature and I don’t know who signed for it or where it is.

    Retailer is just saying it’s delivered and to take it up with An Post.



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    #2
    JVince
    Registered Users Posts: 759 ✭✭✭JVince


    It's for the retailer to take it up with an post.

    A simple email to their account manager will elicit the GPS coordinates where the squiggle was made and any further information.

    Their account manager can contact the local depot who can ask the delivery person if they remember the package.

    But to tell you to contact an post is utterly ridiculous. It is THEIR job.



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    #3
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,698 Mod ✭✭✭✭L1011


    Chargeback - retailer has the contract with An Post, not you.



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    #4
    RetroEncabulator
    Registered Users Posts: 1,298 ✭✭✭RetroEncabulator


    Contacted them again - they basically just sent me the POD and said it's been delivered and gave me An Post's website address.



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    #5
    Tow
    Registered Users Posts: 6,435 ✭✭✭Tow


    https://www.boards.ie/discussion/comment/121901368#Comment_121901368

    Get on to your bank with a detailed letters dating events and ask them to perform a chargeback.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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    #6
    RetroEncabulator
    Registered Users Posts: 1,298 ✭✭✭RetroEncabulator


    Pressed it a bit further with the retailer and got told to contact "The Royal Mail"... so I think I'm dealing with a UK contact centre by email.



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    #7
    Wheety
    Registered Users Posts: 5,510 ✭✭✭Wheety


    https://www.boards.ie/discussion/comment/121902365#Comment_121902365

    It's still not up to you to chase it up. Just tell them you did not receive the item and will be instructing your bank to do a charge back.



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