Revolut Visa Debit Card Charge Back Query

Beric Dondarrion

I've recently started a charge back to my Revolut Visa debit card. I purchased an item online, paid 6 equal installments from my Revolut account over the course of 5 months but the item has not shipped and the retailer is not replying to any of my emails.

Has anyone had any experience with Revolut's charge back process or do they just pass it over the Visa and have them review it and make a decision? I've provided details of the original order and screenshots of the (multiple) emails that I've sent to the retailer. Just wondering how long the process usually takes and if it is generally successful for consumers when items are not delviered.

Thanks

Henry Ford III

I asked them to make a chargeback recently. It was done within a few hours.

Beric Dondarrion

https://www.boards.ie/discussion/comment/121792106#Comment_121792106

Thanks for the reply. I don't think I'll be that lucky. I've been given a provisional date of the 19th of March for a decision on my request.

treenytru

https://www.boards.ie/discussion/comment/121792347#Comment_121792347

Hi Beric, any joy? I just raised a chargeback myself and given 21st May as a provisional decision date :(

Beric Dondarrion

https://www.boards.ie/discussion/comment/121928247#Comment_121928247

Hi. I do have an update. Looks like I was very lucky. My payments were completely refunded by the date Revolut provided when the case was opened. Hopefully you'll get sorted too!