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Sky FTTH & Virgin Media Player issues

  • 10-02-2024 1:36pm
    #1
    Registered Users, Registered Users 2 Posts: 8,373 ✭✭✭


    I recently switched from Virgin cable broadband to Sky FTTH.

    Since then the Virgin Media Player app on any device connected to Wi-Fi fails to play content. The pre-roll program ad will play but the playback of live or on-demand content doesn't work, just spinning circle & then kicks back to menu.

    Once I disable Wi-Fi on a mobile device & use mobile data only, the live/on-demand content will play fine.

    It must be an IP address issue. I ran IP address lockup with 1 of the IP look-up services reporting back my IP as from Barnsley, England. All other correctly flag IP from Dublin, Sky UK Limited. I've reset router a few times now to get new WAN IP address but hasn't fixed issue yet. Are Sky re-using Sky UK broadband IP addresses?

    RTE Player works fine so their IP look-up/geo-location is working as expected.

    Anyone have or had this issue with Sky FTTH?




Comments

  • Registered Users, Registered Users 2 Posts: 14 igoree


    Hi OP, I have recently gotten SKY broadband and have the same issue. My IP seems to be a UK IP address. Some of the content I used to be able to watch won't work now with this UK IP address issue.

    Did you get your issue fixed?



  • Registered Users, Registered Users 2 Posts: 8,373 ✭✭✭ongarite


    Mine is fixed now. Its took a few months for the IP address geolocation for all websites & streaming sites to see me as being in Ireland.

    Only Virgin player was affected for me. RTE Player always worked. One bonus was that ITVX worked without VPN during Euros.



  • Registered Users, Registered Users 2 Posts: 14 igoree


    Oh that is great to hear, so hopefully same happens to mine, because so far the only reliable way for me is using VPN.

    Thanks for sharing.



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