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Sky FTTH & Virgin Media Player issues

ongarite · 2024-02-10 13:36:08

I recently switched from Virgin cable broadband to Sky FTTH. Since then the Virgin Media Player app on any device connected to Wi-Fi fails to play content. The pre-roll program ad will play but the playback of live or on-demand content doesn't work, just spinning circle & then kicks back to menu. Once I disable Wi-Fi on a…

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10-02-2024 2:36pm

#1

ongarite

Registered Users Posts: 8,201 ✭✭✭

Join Date: August 2006

Posts: 8046

I recently switched from Virgin cable broadband to Sky FTTH.
Since then the Virgin Media Player app on any device connected to Wi-Fi fails to play content. The pre-roll program ad will play but the playback of live or on-demand content doesn't work, just spinning circle & then kicks back to menu.
Once I disable Wi-Fi on a mobile device & use mobile data only, the live/on-demand content will play fine.
It must be an IP address issue. I ran IP address lockup with 1 of the IP look-up services reporting back my IP as from Barnsley, England. All other correctly flag IP from Dublin, Sky UK Limited. I've reset router a few times now to get new WAN IP address but hasn't fixed issue yet. Are Sky re-using Sky UK broadband IP addresses?
RTE Player works fine so their IP look-up/geo-location is working as expected.
Anyone have or had this issue with Sky FTTH?

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