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ESB Smart meter data missing since November

natexornate · 2024-01-25 13:08:10

I had a smart meter installed in February 2023, and signed up with ESB to look at the consumption data at some point after that. Right now when I access the portal I can see usage data from May 2023 (probably this is some time after I signed up to the usage portal with ESB) until November 2023. There's nothing since…

25-01-2024 1:08pm

#1

natexornate

Registered Users, Registered Users 2 Posts: 24 ✭

Join Date: July 2019

Posts: 22

I had a smart meter installed in February 2023, and signed up with ESB to look at the consumption data at some point after that. Right now when I access the portal I can see usage data from May 2023 (probably this is some time after I signed up to the usage portal with ESB) until November 2023. There's nothing since November listed and the last meter reading on 5 Jan 2024 shows "Estimated".
I've not changed suppliers, I'm just on a BGE 24hr tariff. Smart meter is a Sagemcom XS211.
I thought I was supposed to be able to view data with a delay of only a day or two, not months. Is my meter just not sending updates anymore?

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