ESB Smart meter data missing since November

natexornate

I had a smart meter installed in February 2023, and signed up with ESB to look at the consumption data at some point after that. Right now when I access the portal I can see usage data from May 2023 (probably this is some time after I signed up to the usage portal with ESB) until November 2023. There's nothing since November listed and the last meter reading on 5 Jan 2024 shows "Estimated".

I've not changed suppliers, I'm just on a BGE 24hr tariff. Smart meter is a Sagemcom XS211.

I thought I was supposed to be able to view data with a delay of only a day or two, not months. Is my meter just not sending updates anymore?

John.G

You should get something like this, 48 X 30 min energy usage in kWh, they go from column D to column AY which you can summate row wise and then column wise to give you your total for any required period. If you want to see the average power usage, kW, for any 30 min period just X the displayed kWh by 2.

I'm with Electric Ireland but they don't issue a meter reading. just the usage for the 2 month period, I jot down the meter reading myself, the summated readings added to my previous meter readings do match my meter readings.