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Cancelling my hosting package

  • 23-01-2024 3:41pm
    #1
    amandstu
    Registered Users, Registered Users 2 Posts: 4,009 ✭✭✭


    I just checked into my hosting account which is due on the 25th.

    I can't find the button for paying it and ,similarly no button to contact support (just the "help centre" with a contact button that just returns you to the "help centre"


    On their main website there is an email address that is not manned

    ie, this automatic response


    "You’ve reached an email address that is not monitored.

    For security reasons and to protect your privacy, we do not accept support requests or replies via email.

    If you are looking for technical support, please go to our website homepage to find your customer portal sign in link.

    Thank you for your understanding."


    Now, I can see that my visa number is on their website (in my profile) and I fear it will be debited on the 25th although I suspect that this hosting company may have gone belly up.


    How can I stop that happening?I don't think this is a direct debit but they have my details and I cannot contact them.


    They have a facebook/twitter page but there is no one there either by the look of it.(no comments- just publicity)



Comments

  • #2
    whomitconcerns
    Registered Users, Registered Users 2 Posts: 4,403 ✭✭✭whomitconcerns


    How is anyone meant to know what site you are talking about?



  • #3
    amandstu
    Registered Users, Registered Users 2 Posts: 4,009 ✭✭✭amandstu


    https://www.boards.ie/discussion/comment/121746801#Comment_121746801

    By asking?

    You cleverly waited over 2 weeks to make your helpful comment by which time (as might have been supposed) the matter has been resolved under it's own steam.


    Thanks again.



  • #4
    whomitconcerns
    Registered Users, Registered Users 2 Posts: 4,403 ✭✭✭whomitconcerns


    I waited!! Hahaha get the chip off your shoulder... Just saw your post yesterday... We are not all waiting for your posts.

    Have a great day



  • #5
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,854 ✭✭✭✭Jim_Hodge


    What site is it?



  • #6
    ShatterProof
    Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭ShatterProof


    Think we need more info



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  • #7
    AMKC
    Registered Users, Registered Users 2 Posts: 17,101 ✭✭✭✭AMKC
    Ms


    No idea what the OP was on about. Glad that they got sorted do. Good for them. Maybe time to close this thread now so.



  • #8
    amandstu
    Registered Users, Registered Users 2 Posts: 4,009 ✭✭✭amandstu


    https://www.boards.ie/discussion/comment/121749107#Comment_121749107

    No objection to giving more information ,but don't want to step on anyone's toes who wants the thread closed.


    Yes I have made the payment and am into this following year of hosting .So I don't need any advice now but if anyone is still curious ,just ask.

    Post edited by amandstu on


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