Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Bill received for closed account

  • 19-01-2024 1:52pm
    #1
    Traversmaryj
    Registered Users, Registered Users 2 Posts: 9 ✭


    Hi. I have received a bill for an account that has been closed since September 2023. The account had a credit balance at time of closure



Comments

  • #2
    daftdave
    Registered Users, Registered Users 2 Posts: 1,082 ✭✭✭daftdave


    Not too sure if eir have improved recently but two years ago i had an experience from hell with them, i went from trying to renew my internet contract because i was happy with the service, to getting so frustrated with the customer service process, that i decided to cancel my account and direct debit, and thats where it all began.

    Being on hold more than two hours

    Calls ending mid conversation.

    Promised call backs.


    I cant advise you on the best path forward other than to call them and allow plenty of time to be on hold, but i certainly feel your pain dealing with that company.



  • #3
    GBX
    Registered Users, Registered Users 2 Posts: 12,133 ✭✭✭✭GBX


    @Traversmaryj Eir are no longer active on Boards, so you wont get a reply from their reps. You're better of going directly to them. https://www.eir.ie/helpandsupport/



  • #4
    Traversmaryj
    Registered Users, Registered Users 2 Posts: 9 ✭Traversmaryj


    Oh I didn’t realize that. Thank you



Advertisement