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Bill received for closed account

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  • 19-01-2024 2:52pm
    #1
    Traversmaryj
    Registered Users Posts: 9 ✭


    Hi. I have received a bill for an account that has been closed since September 2023. The account had a credit balance at time of closure



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    #2
    daftdave
    Registered Users Posts: 1,082 ✭✭✭daftdave


    Not too sure if eir have improved recently but two years ago i had an experience from hell with them, i went from trying to renew my internet contract because i was happy with the service, to getting so frustrated with the customer service process, that i decided to cancel my account and direct debit, and thats where it all began.

    Being on hold more than two hours

    Calls ending mid conversation.

    Promised call backs.


    I cant advise you on the best path forward other than to call them and allow plenty of time to be on hold, but i certainly feel your pain dealing with that company.



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    #3
    GBX
    Registered Users Posts: 11,902 ✭✭✭✭GBX


    @Traversmaryj Eir are no longer active on Boards, so you wont get a reply from their reps. You're better of going directly to them. https://www.eir.ie/helpandsupport/



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    #4
    Traversmaryj
    Registered Users Posts: 9 ✭Traversmaryj


    Oh I didn’t realize that. Thank you



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