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Is there a way to contact Vodafone

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  • 13-12-2023 2:02pm
    #1
    kirk.
    Registered Users Posts: 4,958 ✭✭✭


    Hoping to get a payg Sim reactivated

    The chat and 1907 line I can't get through



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    #2
    Ah-Watch
    Registered Users Posts: 1,761 ✭✭✭Ah-Watch


    I've found chat one of the quickest ways of getting it reconnected though sometimes you need to be insist that you need the number reactivavted if it falls into the timelines below as sometimes they'll tell you to just buy a new number. There's a form on their website that you can use too but chat will be the easiest way. How long is it since it was last topped up?

    From the Vodafone website.

    You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.

    • 6 months after the last top up – you should receive a text advising that you'd need to top up within 7 days to keep your number active
    • 6 months and 7 days after last top up - outgoing calls and texts will be deactivated, incoming services stay active
    • 8 months after last top up – you will receive a text advising of impending disconnection if you do not top up in the next 7 days
    • 8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 6 months. Please submit a reconnection request or contact us via the Chat button on this screen, and we will be happy to assist you with this
    • 14 months after last top up - your number is recycled and cannot be returned to you




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    #3
    kirk.
    Registered Users Posts: 4,958 ✭✭✭kirk.


    There's no reply on chat

    I'll try the form so



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    #4
    Ah-Watch
    Registered Users Posts: 1,761 ✭✭✭Ah-Watch


    Ah that's a bit of a disaster. You could also call 1907 and enter a family / friends number and once you get through to a person then tell them the number you're actually calling about is the disconnected one. They don't make it easy do they. Definitely found chat the easiest myself though if you do see it available again on their website



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    #5
    kirk.
    Registered Users Posts: 4,958 ✭✭✭kirk.


    I sent the form

    Told me I'll get a text shortly I doubt it somehow



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    #6
    tikka16751
    Registered Users Posts: 239 ✭✭tikka16751


    They have an address in Dublin you can send a letter.



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    #7
    Ten Pin
    Registered Users Posts: 2,815 ✭✭✭Ten Pin


    These numbers might work...

    1800805014

    (01) 2038232



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