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Perx card/ perx rewards card suspended/locked

  • 27-11-2023 6:59pm
    #1
    Elly1981
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi ,

    Is someone else having issues with Perx card rewards? My card has been locked for no reason. I've tried to contact them at least 10 times and I'm on hold for more than 40 min each time and once I get to someone they hang up on me (calls are not free) so spending a lot of money. Also Ive seen 5 emails for the last 3 days and no one has responded yet.

    I got to talk to someone advising that I will receive an email with new card number by no email has been received.

    Is someone facing the same issues with Perx card?


    Thanks

    Post edited by Spear on


Comments

  • #2
    1001hz
    Registered Users, Registered Users 2 Posts: 11 ✭1001hz


    Hi yeah I've got a similar issue. The card is showing suspended from the date and time I logged in yesterday. And the card number is scrambled. It's not a real card number anymore. It's got letters in it. I sent them an email but no reply. The same thing has happened to my wife's perx card, and to someone else at work. Sorry I've no solution, but you're not the only one having this issue.



  • #3
    1001hz
    Registered Users, Registered Users 2 Posts: 11 ✭1001hz


    Well I think I got it sorted.

    I had 2 cards, both had the numbers changed to not real card numbers. One of them was suspended and the money moved out this morning. I got an email from Perx last week actually with a link that didn't work at the time but now it does work and brings me to a new card with my old balance on it. Seems to be a new system you log into etc.

    The other card had the number messed up also but that was never sent to me by email. When I called them I had to wait 20 mins or so but the guy seemed to know what the story was and he issued me a new card. Said I would get it my email in a day or so.

    I think if you have the same problem and you haven't got an email from them with your new card link automatically you will have to try and get through to someone on the phone.



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