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Are all online purchases bound by distance selling regulations?

newmember2 · 2023-11-15 19:07:20

I recently made a purchase online where the item is then reserved for collection instore - where I collected it. I brought it home and have decided that I don't want it - largely due to the fact that the item is faulty. On return of the item to the vendor, I've been told I need to wait two weeks for a warranty…

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15-11-2023 8:07pm

#1

newmember2

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Join Date: November 2009

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I recently made a purchase online where the item is then reserved for collection instore - where I collected it. I brought it home and have decided that I don't want it - largely due to the fact that the item is faulty. On return of the item to the vendor, I've been told I need to wait two weeks for a warranty investigation claim to see if the item is indeed faulty.
Whether it's faulty or not, as I made the purchase of the item online, am I not entitled to return this item without any reason within my distance selling regulation 14 day period?

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