Lenovo Store direct purchase

loup

Hiya has anyone recently bought directly from the Lenovo store? I think it ships from Netherlands? They have some good deals but the Trustpilot reviews are shocking, many of these are GB reviews which I assume come from the same supplier. Lots of delays, issues getting refunds etc. Would love to know what experiences are before I buy thanks

ohnonotgmail

The laptop i am typing this on was bought from Lenovo directly back in May. No issues at all. Cant remember where it shipped from but it got here in a couple of days. My previous laptop was also bought direct from them with no issues.

RayCon

I bought a Laptop for my daughters Xmas present a few years back ... it arrived DOA. Took months to sort out a refund. I think their commercial arm is called Digital River or something .... absolutely never again. Terrible customer service. I agree with the Trust Pilot reviews.

Heighway61

Yeah, the reviews are probably the worst I've ever read for a seller but I bought a phone from them last year without any issues. Haven't needed support from them since though.

loup

https://www.boards.ie/discussion/comment/121370750#Comment_121370750

Thanks, yes the Trustpilot reviews were shocking. Trying to decide if its worth the risk. How did you get the refund in the end, through your bank or did Lenovo eventually pay up?

Xterminator

ive bought a (personal) laptop in the last month, and a phone in the past from them. no issues.

lenovo support seems to be as easy to use as dell? never had a DOA. cant comment.

not sure how you quantify the risk, but IMO its no different then any other vendor when purchsed online. i mean you cant walk into a dell or apple store in town?

RayCon

https://www.boards.ie/discussion/comment/121370805#Comment_121370805

Lenovo eventually refunded

loup

Just to update on this for anyone else thinking of buying direct, bought a Lenovo YogaPad late November and it shipped very quickly (3 days I think) plus it was a great price, so I'd buy again. Obviously if it had been a DOA it might have been a different experience. I did use their helpdesk to enquire on delivery date and they were helpful, so all in all a good experience.

Citizen Six

I got a laptop from them. Had a row of dead pixels on arrival. Nightmare getting it returned. Took hours on the phone on hold. They then couldn't recognise eircode for courier to collect, and wouldn't process without a postcode.

quartz1

I bought a desktop from them about 18 months ago at a good price for the spec. After i had made the transaction i read all the poor reviews and immediately regretted it. However it turned up quickly and i had no complaints