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Bank of Ireland can't get my Deeds - 9 weeks waiting

  • 06-11-2023 10:49am
    #1
    barretoj
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi,

    I am now going into the 9th week waiting on my deeds to be sent to my solicitors. This is causing a situation with the sale of my property. We are in agony!

    There is NO ONE answering the phone in the BOI deeds line (016113333). I have waited 40 minutes, each day I tried to call with no answer. In my last attempt, I've waited 2 hours on the line with no one answering, which is outrageous!

    Has anyone had any success at all getting their deeds from Bank of Ireland in the past 6 months?

    What was your average waiting time?

    My solicitors are, obviously, unable to even draw contracts and kick off the sale process without these. This neglect with customers is infuriating.



Comments

  • #2
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,861 Mod ✭✭✭✭Henry Ford III


    Ask your solicitors to follow this up.



  • #3
    NewbridgeIR
    Registered Users, Registered Users 2 Posts: 4,127 ✭✭✭NewbridgeIR


    Your solicitor should be the one requesting the deeds on ATR - Accountable Trust Receipt (enclosing a signed authority from you, the property owner). Once the solicitor completes the necessary undertaking then all the bank have to do is retrieve them from storage and send them via DX or registered post. It shouldn't take anything like nine weeks, more like one or two weeks max. The solicitor should be following up this for you.



  • #4
    longpat
    Registered Users, Registered Users 2 Posts: 8 ✭longpat


    @barretoj did you get your deeds in the end?

    I am having same problem with BoI for 9 months now. I did get a letter from them in August confirming that they received a letter from me some months previously and they were preparing to send my deeds to me by registered post but nothing ever came.

    I have been unsuccessful in trying to contact them since. They never answer the phone and I usually hang up after being on hold for an hour. They have not replied to my last letter. I am not sure what to do next.



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