Sky Broadband - Cannot Speak to a Human

FGR

Hi all,

My Sky Broadband stopped working suddenly about six hours ago. I did the usual tricks of turning the modem off and on, resetting the modem twice and then reluctantly went about trying to contact Sky for some customer support.

The best part? I cannot find a number that actually works. Using my mobile internet I was able to log into my Sky account and 'test' my connection and it tells me there's an issue and to call 0818500343 - I do that only to get an automated message saying I'll get a text to a 'guide' to help me with the promise of another phone number if it doesn't work - the call then ends automatically. The text arrives, and what is it? Only the same bloody page I used sky.com/connection which leads me back to 1818500343 and the same thing all over.

I can't phone their new customer line as it recognises my number as a current customer and now I'm stuck in the lurch without any broadband which I need for work.

Can anyone give me a real number for Sky? I thought Eir was bad but at least you could talk to someone.

Thanks.

FGR

I should add that I get the three green lights on the Sky Q hub so I should have internet - problem is absolutely nothing loads on either of our laptops or phones with 'no internet or limited internet' .

Thanks all.

RobiePAX

This is number for Sky cancellations. As soon as you threaten to leave, they'll quickly find a way to connect you to the right department.

0818500332

onform

I've taken on Sky Broadband in the past week. I've been calling to get a booster as I work from the attic in my house. The number I've used is 0818719819. Sky seems to be using an Indian call centre, and responses I've received have been fairly consistent with what I'd experienced with Eir when they had their customer service based in India, ie fairly poor. Spent 40 minutes on a call on Thursday, and was a complete waste of time. They gave me what they told me was a DPD tracking number. Called DPD myself and they didn't have a clue what it was. Turned out to be an internal Sky tracking number. Rang back Sky again today and agent seemed to be more effective,but remains to be seen if the booster arrives.

FGR

Thank you guys for the help.

I see on their help pages they say if you want to switch provider you don't need to notify them - that said, I've had nothing but bad experiences with BB providers so I'm going to try and formally give my notice before I hit cancel on that Direct Debit.

I wish Comreg had teeth to tackle these practices - it's clearly made awkward to make people not bother switching. It should be as simple as clicking a button online.

one man clappin

im in same position as the OP. Sky fibre installed on Monday and down since yesterday morning. They only work 9-6.

I have gone through MySKy app on the phone and it tells me i have an issue with my broadband and to please call such a number. I call that and get taken to an automated system.

I will be cancelling if that is their service