Nilan Compact P Air9—Any Recent Experience?

Rafal

I am in the early stages of considering an air-to-water heat pump + mechanical heat recovery ventilation. Nilan Compact P Air9 seems to do both with the bonus of an air-to-air heat pump in the recovery and nice little things like recovery from cooker hood. I would be grateful for comments from any users, especially if you had the system for longer. Trustpilot on nilan.dk is not happy with posters complaining of the short 2 year warranty there and issues within 4-5 years.

This would be a retrofit into an older property, currently efficient condensing oil boiler, underfloor heating in half and rads in the other half of the house. Reasonable additional insulation coming. Also investing in solar PV, and possibly solar water to supplement the cylinder in the above system. Not a passive house, though. Thanks.

Rafal

Bruce909

Hi Rafal,

I have a Nilan Compaq P.

Ive had multiple issues with it. in short - it's been a bit of a nightmare. Currently it's not working. Getting Nilan to service it, or to fix it has been an ordeal. They only have a very small team servicing the whole of Ireland. It's very unreliable. If you google "trust pilot Nilan" you will find proof of this, from other countries.. where they have sold more.

Lots of issues with wiring / & it just never was as efficient as Nilan claimed it would be. Also, unlike some of the better known brands.. only Nilan will service it. So you are stuck with them for the lifespan of the unit.

Also - mine is a passive house, with excellent insulation / airtightness. So it would be even more ineffective if used as a retrofit. Good luck with your project.

Limitedtime

Hi Bruce909 - i wouldnt mind talking to you. I am in the same boat. I am new to boards. how do we swap numbers?

con747

https://www.boards.ie/discussion/comment/121763623#Comment_121763623

Click on their name and send them a private message.

AClo

https://www.boards.ie/discussion/comment/121444875#Comment_121444875

Hi

I agree with Bruce. System very very disappointing. I am in a passive house and it does not heat the house enough in cold weather and I have to light the stove. Would not recommend this heat pump

Flower Shed

I'm having an awful time with these guys.

If anyone has come across a solution or work around I'd love to hear it. It all started well but ongoing servicing is difficult to book and any issues they won't take responsibility or help resolve.

Bruce909

https://www.boards.ie/discussion/comment/122653752#Comment_122653752

You can get another outdoor air source heat pump, from a reliable manufacturer. And get that linked up to the indoor unit.

kevin.m

Have Nilan improved at all? They were reccommended by our Architect.

Bruce909

https://www.boards.ie/discussion/comment/123560122#Comment_123560122

no! a nightmare to deal with… and terrible product. Id suggest going with a better manufacturer. I now have a Mitsubishi ecodan air source heat pump. It heats the house / water so much better than the Nilan unit.