Bus Eireann claims process for damage to car

Electric Nitwit

Hi all, does anyone know the process for managing car repairs as a result of an incident with a Bus Eireann bus, when it's their fault?

Short version, bus taking a turn misjudged it, caught our (stationary) car. Not a big incident but will need some relatively significant repairs. Guards came, driver admitted liability

We've contacted our insurance, they made a note but told us to deal with BE

Contacted BE and they gave us contact details of who to speak to. As of yet (two working days) we've not been able to get a reply

Obviously we'll keep trying, and I'm sure we'll get them this week, but I was just curious in advance about how they handled these sort of things. We know they're insurance exempt, so they'll be looking after it. Will they just tell us to sort it and send quotes and/or invoices? Or will they want to take our car and deal with it on their terms? Are they easy to deal with, basically?

If anyone's been here before it would be great to hear how you got on

Thanks

Electric Nitwit

Quiet part of the forum 😋

Just in case anyone stumbles across this in the future, our experience was actually really good

BE asked is to get a quote and email it to them. They sent an independent assessor to verify the work needed. They then paid us directly, pretty quickly, and we sorted everything with the garage ourselves

Wanderer78

thank god, had a little tip last year from a waste company, they put up a little bit of a fight, minor damage, but still cost almost a grand, probably wouldnt have normally bothered, damage was almost invisible, but their resistances just caused me to persist, job done now....some companies just dont give a sh1t......

vulmac

Having the same problem.Bus crashed into parked empty car in disabled spot badge displayed. Not replying to emails phone number goes to voicemail. Last contact claim's manager emailed over a week ago . It took us two weeks to get that response. He's not replying to emails or phone goes to voicemail any help appreciated living in Drogheda

mickdw

Nail them for everything you can if they taking the piss. That said, a week is not a long time in these kind of scenarios so dont panic yet.

Are you in a hire car or is your car still fit to drive.

vulmac

Still driving got garage quote last week almost E 4000 not including hire car which we will require. This happened four weeks ago. Had to contact local TD to put pressure on them. It's a nightmare as far as I can see it's a hit and run as driver did not leave name or insurance details. Lucky there was a witness who gave us details and photos of the incident

mickdw

https://www.boards.ie/discussion/comment/122857028#Comment_122857028

Gardai and solicitor ASAP then imo.

Witcher

TD's dealing with minor road traffic collisions…christ above.

vulmac

Thanks for your lack of concern.

cml387

What exactly is a TD going to do for you that you can't do yourself?

vulmac

Thanks again for your lack of concern. Obviously a keyboard warrior waiting to pounce. I posted looking for help. Thanks again 👍 👍

Kev954

did you get sorted in the end? I’m in a similar situation with BE. Contacted TFI today and was told to contact CIE - is that route you took? Will do so on Monday just curious to know the process.

galwaytt

Yep, we had a similar: you're dealing with the State Claims Agency - very straightforward.

Raichų

https://www.boards.ie/discussion/comment/122857151#Comment_122857151

https://www.boards.ie/discussion/comment/122857210#Comment_122857210

in fairness a TD representing you is essentially their secretary typing a letter they scan over and sign (if even)

Sometimes that’s enough to get something moving along. They are elected representatives and why not ask them for assistance if necessary? Don’t really understand why this person is being chastised for doing so.

Even if it amounts to nothing if it makes them feel better so what like.