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First class refund

Glaceon · 2023-07-15 21:10:04

I booked a first class ticket from Drogheda to Belfast for my wife and I. It was something we wanted to do for the experience. When we got to the station this morning we were informed that first class service was not available due to “the dining car being broken down” and we were given refund forms. The form doesn’t have a…

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15-07-2023 10:10pm

#1

Glaceon

Registered Users Posts: 2,032 ✭✭✭

Join Date: March 2021

Posts: 1899

I booked a first class ticket from Drogheda to Belfast for my wife and I. It was something we wanted to do for the experience. When we got to the station this morning we were informed that first class service was not available due to “the dining car being broken down” and we were given refund forms. The form doesn’t have a section where the issue is to be reported, it asks for a time of arrival as if the service was late. Has anyone done this before; should I include a note explaining the situation or will they know what it’s about?

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#2 16-07-2023 7:34pm
Murph_D

Registered Users Posts: 10,438 ✭✭✭✭

Join Date: July 2012

Posts: 10330

Well that's what I would do, also supplying the time of departure/arrival to identify which train it was, so finance can cross check with operations re service issues on that run.

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