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Phone not receiving verification code from Amazon

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  • 20-06-2023 12:14pm
    #1
    DeeClutter
    Registered Users Posts: 4 ✭


    Hi, KDP (Amazon's direct publishing) are using a two-step verification to access accounts. I'm getting the code to my email, but the follow-up to my phone is not coming through. I can't check whether the entire number they have is correct as I can't access the account, but the last three digits (which are displayed) are correct. It's impossible to contact them. Their Amazon Assistant link produces an 'Oops, this page doesn't exist' message. They don't provide an email address, and their international phone number is just responding with 'I'm sorry, but we cannot connect you at this time'. Every other option necessitates logging in! Can anybody suggest a way round this, please? I really need to access the account as it's for a book a group of us have published to raise funds for a campaign to stop building on our local floodplain, so it's not just me this is affecting.



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    #2
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,704 Mod ✭✭✭✭L1011


    What mobile network do you use?



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