password help

oceanman · 2023-06-17 05:55:52

Hi all, My grandmother bought a laptop a few months ago and has not used it since until now, problem is she cant remember the password she entered and is now locked out, any advice what to do? thanks.

17-06-2023 05:55AM

#1

oceanman

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Hi all, My grandmother bought a laptop a few months ago and has not used it since until now, problem is she cant remember the password she entered and is now locked out, any advice what to do? thanks.

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#2 17-06-2023 06:16AM

DopeTech

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If she set it up linking it to her Microsoft account then you can reset the password to the account.
https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

Otherwise if she set it up as a local account then you can try this method to reset the password.
https://youtu.be/Akjph7BPwfY

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#3 17-06-2023 12:47PM

oceanman

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https://www.boards.ie/discussion/comment/120725651#Comment_120725651

Thankyou, we will give that a try👍️

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