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Partly failed kitchen hob - options

  • 07-06-2023 9:00pm
    #1
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 6,064 ✭✭✭


    Hi all,


    This should hopefully be a simple one. Five years ago the parents bought a new (and rather expensive) Siemens kitchen hob. Its been great up to now, but it started producing various errors about a year ago, which after our own investigations turned out to be related to the filter. The filter was duly cleaned (wasn't dirty anyway) but the filter settings need a reset.

    Unfortunately, and this is the problem, the touchscreen style reset button (which also controls manual fan speeds) isn't working. So we have a bit of a problem. The problem is identical to the following one -> https://www.justanswer.co.uk/appliance/egthf-siemens-induction-hob-integrated-external.html


    The parents aren't familiar with consumer law etc. They rang Siemens directly and were quoted €300 for an engineer to come and look at it, not even fix whatever part is broken. I don't think this is right, correct or just.


    In my head the following should happen.

    • We contact the shop we bought it from
    • The shop will tell us to go away please as it is outside of warranty
    • We tell the shop that that an electrical item such as this should last more than five years regardless of warranty and besides, this could be a manufacturing defect as it has clearly happened to someone else
    • The shop either capitulates and tells Siemens to send an engineer, or they say to go away and ring Siemens who will want to charge €300 to look at it. Some form of repair/replace/refund anyway
    • If they prevaricate, head to the small claims court

    Is this correct and/or reasonable? To me, it should last for more than five years without breaking like this, and it is the shop that should organise for Siemens to come. If not, Siemens should be fixing this for free or for pittance, not for the price of a new (cheap) hob. We should not be charged an insane amount (if anything) for this to be fixed, regardless of warranty.


    Am I along the right lines here? Thanks a mil.



Comments

  • #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    If the fault happens in the first 12 months, it is up to the business to prove the item wasn’t defective, after that, the onus falls on the consumer. So your parents may have to show that the problem did not occur due to misuse and was there when they bought it. That means they may have to pay an independent engineer, or Siemens to come out and check what the problem is. The statute of limitations is 6 years from purchase, so your parents will have to act if the want to bring a claim against the retailer to the SCC.

    The question is, after they have paid the engineer, how much will the SCC award for an electrical item which has been used for over five years? It may be unreasonable to expect the price of a new one/free repair for one that was used for that length of time.

    Edit: Sorry, as item was bought before November 2022 when new legislation was enacted, after 6 months your parents could be asked to prove that the item was defective when bought

    https://www.citizensinformation.ie/en/consumer/products-and-services-bought-before-november-2022/your-rights-if-you-bought-in-a-shop-before-november-2022/



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