If you have a new account but are having problems posting or verifying your account, please email us on for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact

GLS Parcel Insurance Ghosting

  • 12-05-2023 10:31pm
    Registered Users Posts: 609 ✭✭✭

    I'm just wondering if anyone else has had problems with GLS parcel insurance claims?

    I booked GLS through Parcel Direct to deliver a well-packed guitar to the Netherlands last September. Fully insured, so when it arrived with a snapped neck, Parcel Direct told me to lodge a claim, but it might take up to 12 weeks to process.

    Countless phone calls and emails later, GLS are simply ignoring the claim. I mean literally ignoring it, no replies, no explanation, no nothing. I even wrote to the Irish MD in reply.

    Parcel Direct say there's nothing they can do. I'm on the verge of giving up.

    Do GLS do this regularly, and if so, how can they get away with it?