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Can't switch from Vodafone

  • 28-04-2023 9:14pm
    #1
    Jasx
    Registered Users, Registered Users 2 Posts: 16 ✭


    I'm just out of contract with VF, bill went from 30 to 65 per month. So tried changing to Eir and they request my UAN number - VF web site down, couldn't access bill but eventually got them to confirm the number over the phone. Eir then said it's not valid as it's a10 digit number and should be only 8. When I eventually got my bill it confirmed the same 10 digit number!

    Eir now not answering emails and don't know where to go - any advice?

    Thanks



Comments

  • #2
    pizzahead77
    Registered Users, Registered Users 2 Posts: 2,383 ✭✭✭pizzahead77


    Does your Vodafone bill actually state that the number is the UAN or is it Vodafone Account number?

    I'm not with Vodafone but Sky and they list their account number, UAN?Network Account Number and CRN all on the bill

    The UAN on my SKy bill is 8 digits.

    According to EIr's website, they say the following for

    Vodafone

    The UAN is located on the 2nd page of the bill above the list of calls. Having trouble finding it? Call 1907


    So you'll need to go back to Vodafone and double-check with them if its not on your bill



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