Natuzzi

Curious Geroge

I wanted to get people's feedback here. I had to repair my Natuzzi last week after a fix done by the shop was done incorrectly and caused the frame to literally collapse on itself. The shop wouldn't work with us on fixing so I had a carpenter do the repair. What I wanted to ask is if people think this is acceptable quality ( see pictures) for what was a very expensive sofa and a premium brand. The frame is basically made of the cheapest of mdf and light battens. I couldn't believe how cheap and flimsy it was.

o1s1n

I almost bought one last year as it did look very well in the showroom in Arnotts. After further investigation it seemed the quality wasn't close to what you were paying for. Sorry to hear that's happened to yours. :( that really doesn't look like great quality at all.

I ended up going with a SITS branded sofa from The Sofa Room on Leeson street instead. Quality is excellent.

Dr_Colossus

That's terrible, I was in the new Natuzzi shop in Blancherstown a month or so ago for a browse and above would certainly put me off buying. I was specifically looking at leather, 3 seater electric recliners and while comfortable with nice soft leather what lies beneath that is frightening.

Surely the leather or even fabric covering is the most expensive aspect of a couch so why cheap out on the frame with flimsy material such as hardboard, chipboard and OSB and all thrown together with a few staples.

How old is your couch and what shop was involved. Would expect better after sales service at least from a recognised brand name such as Natuzzi but it's not the first time I've read bad reviews for them.

Curious Geroge

It's approx 4 years old. The shop (unnamed but theres only a handful of retailers that carry these) did provide the service and they used reputable company but the fix was hard foam and the flimsy frame collapsed due to it. The shop ghosted the emails and calls since February so no option but to get a full frame rebuilt by a good carpenter. No comeback on the company that did the amateur fix but in doing the work the carpenter couldn't believe it was all put together with cheap materials and a stapler. Wish I had know before I purchased.

o1s1n

They must make an absolute fortune on the purchase price versus the materials used.