Car Warranty

romaderwdcsax

Quick question for the people on here. I purchased a 2nd hand car two months ago from a well established and well known main dealer (obviously wont mention dealerships name) and paid a substantial amount for the car. On the sales contract it states 6 month or 10000km warranty which is absolutely fine. It’s a garage warranty from the main dealer and not an outsourced warranty.

I asked for a copy of the warranty and was told that “it’s an internal warranty, there’s no documentation”. Is this correct or am I entitled to a copy? I always thought that I should receive a written copy of a warranty when purchasing an item that comes with a warranty. Thanks in advance.

Lenar3556

The fact that a warranty is operative for 6 Months / 10,000km is already provided for in the contract.

You are looking for a further document that sets out more detailed terms as to how the warranty might operate? - And the garage tell you that they don’t have such a document.

No - the time to satisfy yourself as to any particular warranty terms was before you purchased the car.

romaderwdcsax

I’m just wondering if a small certain issue that I’m currently having with the car is covered under the garage warranty or not.

Every other car I’ve purchased before has come with a written copy of a warranty, I’m just surprised that when I requested a written copy of the warranty on my current car that I’m being told it’s an internal warranty and there’s no documentation.

cml387

Rather than quibble over the documentation why not just inform the garage of whatever problem you have and ask them to take a look.

If it's a garage as reputable as you say they should have no problem doing that.