Sepa direct debit refund

Birdy74

I put in a form for a direct debit refund last Wednesday. I hadn't cancelled the direct debit in time the day before. I was initially told 3 working days, then maybe 30 working days but noone is really sure or had an answer in customer service, I really was told well we're not sure because it doesn't say on the form. I'm panicking because I needed this money back in my account to cover other bills but noone can give me an answer

Bank of Ireland: Eve

Hi there, thanks for reaching out to us here on Boards.ie.

It does state on the Direct Debit Refund Form that all requests will be processed within 24 hours of the bank receiving the instruction.

There may be a delay in receiving the form by post due to the bank holiday weekend.

I hope this helps.

Thanks, Eve

Birdy74

Thank you, is there any way of checking the update of the status of this?

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/120473713#Comment_120473713

Thanks for getting back to us.

Please be assured that my colleagues will be in touch once they have an update. Our customer service team are available on 0818365365 for further assistance.

Thanks, Megan