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Credit card transaction disappeared

  • 08-02-2023 2:56pm
    #1
    maldini
    Registered Users, Registered Users 2 Posts: 142 ✭✭


    Hi,

    I recently purchased a flight and it was immediately shown on my 365 app on my credit card section. 2 days later the transaction has disappeared.

    Is this normal? I'm worried as I don't want to rock up to the airport and they say there was a payment issue.

    My flight was confirmed after giving the details when paying, I bought over the phone not online.


    Any idea what's going on?


    Thanks



Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for your post here on Boards.ie.

    This can sometimes happen when making online transactions. The transaction can drop off your account if it hasn't yet been processed by the merchant. Once the transaction has been completed then it should reappear on your account.

    If the company has confirmed your flights and that the payment has been received then please be assured that the transaction should reappear within the next 5 working days.

    I hope this helps.

    Thanks, Eve



  • #3
    maldini
    Registered Users, Registered Users 2 Posts: 142 ✭✭maldini


    Thank you so much Eve



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