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Facebook hacked

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  • 18-01-2023 10:08am
    #1
    cruais
    Registered Users Posts: 1,559 ✭✭✭


    Hoping someone can help before I go mad.


    Someone hacked into my email, Facebook, Instagram and amazon accounts. Received an email 2 weeks ago that password was changed on Facebook.


    Facebook removed account. Managed to get Instagram back. Submitted ID to Facebook to verify myself. Problem is, the hacker set up 2 stage verification under a mobile number, so cannot get code.

    Facebook emailed me that they have removed the mobile number as it is registered to other accounts. It was a +84 number which is in Vietnam.

    They have sent me a link to log back in but it doesn't work. Normally I would give up but my business account is registered to this so I desperately need to get back in. Any suggestions?



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    #2
    ItHurtsWhenIP
    Registered Users Posts: 1,955 ✭✭✭ItHurtsWhenIP


    If you are dealing with Facebook, then I'd suggest keep going with them. Report that the link doesn't work.

    I lost access to an old, but important IG account some years ago, as the phone I used with an authenticator app had to be wiped and I never kept the emergency recovery codes. It took some time, back and forth with IG support, but I eventually got back into it.

    When you get back in, I'd suggest making somebody that you trust a second admin on the business page.



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    #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Contact Facebook. You’ve been dealing with them throughout and they’re the only ones who can help here.

    As suggested above add someone you can trust as a backup admin— but also I suggest making an alt account you can access too just in case.

    Also setup 2FA and of course and keep your backup codes somewhere safe.



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