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App not installing

  • 31-12-2022 10:21am
    #1
    gaylebgreen
    Registered Users, Registered Users 2 Posts: 12 ✭


    I have Samsung S6. Since getting the app updates, the Bank of Ireland app has stopped working. I have been uninstalling and reinstalling for over a week and just get the same error message: We cannot process your request at this time. I have searched and tried everything I can think of. Can anyone help?


Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for reaching out to us here on Boards.ie.

    I am sorry to hear this. I would advise that you ensure you are connected to a secure Wi-Fi/ mobile data network when installing or logging in on your app.

    If this error still persists then I would recommend calling our customer service desk on 0818365365 and one of my colleagues should be able to look into this for you further.

    Thanks, Eve



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