Sending purchase authorisation codes to mobile phones... which don't exist

gaiscioch

My mobile is broken. I'm trying to purchase a new mobile. I'm using my credit/debit card to purchase it online. Bank of Ireland sends me a code to my BofI app on my mobile phone. I ring them up via the house phone and explain that I cannot access that code on my mobile phone. Instead of asking me the usual security questions and giving me the purchase code, the girl tells me I have to buy a phone and download the app. Eh. Em.

I've been a BofI customer since 1983, when I got a yellow BofI bicentenary piggy bank from the local bank manager. My mortgage, car insurance and house insurance happen to be with it. Could somebody at the other end of the Banking 365 phone not exercise a bit of cop on with an issue like this?

Bank of Ireland Reps

Hi there,

Thanks for getting in touch with us.

If you don't have access to a smartphone for now then we can send you a Physical Security Key to authorise transactions.

Please see here Physical Security Key (PSK) – Explained - Bank of Ireland Group Website

Thanks,

Declan

gaiscioch

Thank you. I ordered the physical key and it said "it should be here within 5-7 working days'. So I'll have no ability to make credit/debit purchases online for the next week or so.