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New C2 - strange image or colour retention

kamobe · 2022-11-29 19:35:46

I’m getting a kind of image retention at times on a brand new C2 - reminds me of a plasma I had 20 years ago, should this be expected? I've raised a case with LG but in waiting for a response (that isn't turn it off and run pixel refresh half a dozen times), I'm approaching the 14 days where I can get it exchanged/refunded…

29-11-2022 7:35pm

#1

kamobe

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Join Date: August 2001

Posts: 754

I’m getting a kind of image retention at times on a brand new C2 - reminds me of a plasma I had 20 years ago, should this be expected?
I've raised a case with LG but in waiting for a response (that isn't turn it off and run pixel refresh half a dozen times), I'm approaching the 14 days where I can get it exchanged/refunded without quibble. Grateful for any advice:
https://youtu.be/_Hq5m3htAd8
Seems to happen when Dolby Vision is active - easy to notice in the Disney app via the TV and also HDMI (Smart Sat TV box) as per the video.
Anyone else seeing the same thing?

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