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Do you have to give eir notice when switching provider ? FTTH

  • 25-11-2022 12:17am
    #1
    Video
    Registered Users Posts: 635 ✭✭✭


    i'm out of contract since october and currently have the 1gb package with eir but reached out to digiweb as the bill is too high. i already placed an order with digiweb but was just reading through threads that mention you have to tell eir you're switching , is this true?



Comments

  • #2
    circadian
    Registered Users, Registered Users 2 Posts: 7,038 ✭✭✭circadian


    Yes, you have to notify any of the ISPs that you're cancelling the contract as they may expect return of equipment.



  • #3
    Video
    Registered Users Posts: 635 ✭✭✭Video


    https://www.boards.ie/discussion/comment/119918339#Comment_119918339

    Thanks , what happens if you don't contact them ? im not actually in contract



  • #4
    phog
    Registered Users, Registered Users 2 Posts: 24,377 ✭✭✭✭phog


    I could be wrong here but thought part of the transfer from one operator to another was the losing operator was notified at the ordering stage to transfer to the new operator



  • #5
    Glaceon
    Registered Users, Registered Users 2 Posts: 2,219 ✭✭✭Glaceon


    https://www.boards.ie/discussion/comment/119931209#Comment_119931209

    Same as, always presumed this to be the case if moving to another provider on the same infrastructure (copper, SIRO, etc). Definitely true when moving mobile operators, you could lose the number otherwise.



  • #6
    Xcellor
    Registered Users, Registered Users 2 Posts: 2,807 ✭✭✭Xcellor


    Get your cancellation date from your old provider 1 day after the new crowd take over otherwise you lose service. It is not like switching energy providers, you can still get charged for a service you aren't using. Eir continued to charge me months afterward I copped it and Vodafone refunded me because they had told me "We will take care of everything..."



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