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Headphone replacements broken after 6 months but after warranty period of original device

  • 04-11-2022 7:34am
    #1
    Registered Users Posts: 5,135 ✭✭✭


    Bought a pair of headphones on amazon just over 2 years ago. They wouldn't charge so I contacted the company to get a replacement under warranty while they were still under their two years warranty. They messed around a bit as they don't have a serial number on the device so they said I might not be able to get a replacement due to that and I would have had to have kept a warranty card. So I did some research and basically they broke some EU directive selling these devices without a serial number so I quoted that and they gave me a replacement. So now I am past the 2 years warranty (like 2 years, 2 months) for the original device and the replacement won't work. So I get back on to them and they say that I out of luck now.

    "We're so sorry you're experiencing an issue with your headphones again. Since your headphones are no longer covered by the two-year warranty because you had originally purchased the headset on 18th July 2020, we are sorry it's unable to provide a replacement for you this time. Kindly note that the warranty period won't be extended by a replacement."

    Am I out of luck ?



Comments

  • Registered Users Posts: 26,000 ✭✭✭✭Peregrinus


    Did either set of headphones ever work? In particular, did the second set?



  • Registered Users Posts: 4,716 ✭✭✭Xterminator


    the old warranty would not have been 'reset' when you got your replacements. thats correct.

    you asked are you out of luck. amazon customer service is a funny bunch. i think they have some leeway. id hang up with the current agent and try someone else, and ask again nicely.



  • Registered Users Posts: 5,135 ✭✭✭rom


    Both sets worked. Set 1 broke say after 18 months. They sent a new replacement. 7 months later set 2 broke. Warranty is 2 years.



  • Registered Users Posts: 4,306 ✭✭✭whomitconcerns


    Are these 20€ headphones or 300€ headphones we are talking about?



  • Registered Users Posts: 26,000 ✭✭✭✭Peregrinus


    OK, I'm afraid you're on a hiding to nothing here. You've had 25 months of working headphones, which is more than the two-year warranty period.



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  • Registered Users Posts: 5,135 ✭✭✭rom




  • Registered Users Posts: 4,306 ✭✭✭whomitconcerns


    Yeh... That makes it a funny one... Your warranty doesn't restart but the manufacturer might assist on it.. Worth a try.

    Technically though, yes you are out of warranty..



  • Registered Users Posts: 5,135 ✭✭✭rom


    They said no, 10% off a new pair. Kind of poor. Many offer out of warranty "repair" for a much reduced price.



  • Registered Users Posts: 4,716 ✭✭✭Xterminator


    indeed, some companies are very good at customer service and it makes it worth while using them over their competitors.

    Conversely if a company lets you down, vote with your wallet and leave a factual review for everyone to see.



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