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Problem receiving SMS code to register device for online banking

  • 03-11-2022 3:07pm
    #1
    joeyboy11
    Registered Users, Registered Users 2 Posts: 654 ✭✭✭


    I set up a new BoI bank account and registered for online banking. I am currently abroad and went to log in and register my device but cannot receive the code by SMS. It sends me this message - "We've experienced a problem with your mobile number" and lists various customer service numbers to call.

    Is this problem with receiving a code by sms to register my device because I am currently abroad?



Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for your post here on Boards.ie.

    This can happen is you have changed anything about your device, network provider, SIM card etc. This is an added layer of security in order to protect customers accounts.

    In this case I would advise calling our customer service desk on 0035314044000 from abroad and my colleagues can assist you further.

    I hope this helps.

    Thanks, Eve



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