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4th Arq - Charging for returns

  • 26-10-2022 4:47pm
    Registered Users Posts: 14,153 ✭✭✭✭

    Just want to flag this more than any other reason

    Delivery on their site is €4.95 (‘free’ if order is over €50)

    Returns are also €4.95

    However when ordering, in the returns page, it doesn’t mention any return cost

    Surely this is considered scummy practice? They’d surely have to note that there’s a cost to returns? They also mention not being able to get original delivery cost refunded but looking on CCPC etc it looks like if returning the full order standard delivery should be refunded

    Any ideas here?

    This is the 2nd ‘influencer’ crowd I’ve seen do this - Similar to PoCo


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,747 Mod ✭✭✭✭whiterebel

    Returning for what reason? If it's a change of mind they are entitled to charge for return.

  • Registered Users Posts: 14,153 ✭✭✭✭callaway92

    Size - Multiple items bought, one of them doesn’t fit well

    It’s not a change-of-mind

  • Registered Users Posts: 7,461 ✭✭✭GerardKeating

    If you order the wrong size, it is change of mind, unless they sent the wrong size.

  • Registered Users Posts: 14,153 ✭✭✭✭callaway92

    It's still the principle of it imo

    Buy something for €40

    Pay €4.95 for delivery and €4.95 for return. Rip off

    How the hell by the way, is wrong size change of mind? If you order a few items medium, but one of the items just doesn't fit. How is that change of mind? Would love to see it in writing legally

  • Registered Users Posts: 5,273 ✭✭✭Sunny Dayz

    Their instagram page comments seems to be filled with complaints - wrong items received, delays receiving orders, orders not being delivered, poor stocking.

    Other brands do charge for returns, eg often if sending back through An Post. This is something to puts me off or certainly think twice about ordering from places.

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  • Registered Users Posts: 1,297 ✭✭✭walterking

    If you have ordered a medium and you receive a large, then the return costs is the retailer.

    If you have ordered a medium and you get a medium - even if that medium does not fit you, the return cost is borne by the customer unless the store offers free returns

    At the end of the day, there's no such thing as "Free" delivery or "Free" returns. Its all built into the pricing model somehow