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Alpha rooms liquidation

  • 24-10-2022 12:26pm
    #1
    stressederic
    Registered Users Posts: 26 ✭


    Hi, I am looking for some advice please. I had accommodation booked through Alpharooms (a UK based company) for a hotel in Disneyland in May 2020. It could not go ahead because of Covid. I asked for a refund shortly after. I was told cash refunds would only be looked at the following April. In Oct 2021 Alpharooms went into liquidation and I have been dealing with the TTA ( Travel Trust Association) since then. Each month I receive an email saying thank you for your patience, we are working through it...bla, bla, bla bla. It was for just under 800 euro. Any advice greatly appreciated.



Comments

  • #2
    walterking
    Registered Users Posts: 1,297 ✭✭✭walterking


    You should have claimed back off the credit/debit card you paid with.

    Too late now even with their extended timeframes.


    I think you just have to hope the travel trust people follow through



  • #3
    stressederic
    Registered Users Posts: 26 ✭stressederic


    Thank you for your reply. Yes, it's a pity I didn't know about that at the time. They suggested that I try that a few months ago. Surely they knew that I was over a year past the deadline. I really feel like they are stringing me along. I'm just disgusted at how I am being treated



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