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RTB registration issues

  • 12-10-2022 1:11pm
    Registered Users Posts: 117 ✭✭YipeeDee

    Hi there, wondering if there’s any landlords out there having difficulty trying to register on the new RTB system?

    I’ve been trying to register on their new system since mid September and register a tenancy.

    I’ve followed all the steps online, spent three hours trying to do it, no luck.

    I’ve emailed them multiple times and phoned only to be driven mad for 30 minutes listening to the same repeated message.

    Is anyone else experiencing these issues? And has anyone actually got past the RTB’s recorded message and spoken with an actual human being at the RTB?

    Thanks in advance.


  • Ya their system is a mess at the moment, you will eventually get through to somebody on the phone. Unfortunately they wont accept registration or payment on the phone. They suggested to me to make payment when the website is working again, pay the late fee and request it back after the registration has gone through.

  • Registered Users Posts: 218 ✭✭suds1984

    So I shouldn’t expect a reply to the online query I sent to them after being on hold for about 2 hours the other day….

  • Registered Users Posts: 5,987 ✭✭✭handlemaster

    No worries they will promptly process fines for late registration.

  • Registered Users Posts: 117 ✭✭YipeeDee

  • Registered Users Posts: 117 ✭✭YipeeDee

    I thought 30 minutes was bad enough, I’d lose the plot hanging on for two hours.

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  • Registered Users Posts: 526 ✭✭✭MakersMark

    Yep....3 months to acknowledge my dispute, but yet 3 days to remind me about registration fees...

  • Registered Users Posts: 287 ✭✭dennis72

    Last November paid a late reg fee twice site went down send them the bank authorisation codes they requested they never refunded me.

    They have to much power and impossible to deal with.

    Don't use them anymore

  • Moderators, Society & Culture Moderators Posts: 6,548 Mod ✭✭✭✭pinkypinky

    I'm waiting on a response to an email I sent them in July about having a significant problem registering multiple accounts, after I tried talking to a bot for a while. In the meantime, they sent another email about registration. I printed off the form and sent a cheque with a copy of my not answered email. They've never followed up nor cashed the cheque, but they did send another reminder about paying the outstanding fee.

    An absolute embarrassment. I'm trying to do the right thing but their system isn't fit for purpose and apparently no humans work there.

    Genealogy Forum Mod

  • Registered Users Posts: 544 ✭✭✭steinbock123

    I’m in the same boat, just made my fourth attempt to pay, with no success , obviously.

    So I says to myself, sure I’ll go in and pay over the counter.

    And then I see on the website - our offices are NOT open to the public.

    Fred Flinstone would be better organised.

  • Registered Users Posts: 1 Bubbleman

    I have been trying to setup online account since September with no succes, I have email RTE and now Sinn Fein to see if anybody can help. The RTB is not fit for purpose, it spent €7.5 million on there new website an over spend of 3.5 million on the orginal contract and it still doesnt work. I am so fustrated at this stage that when the no eviction mandate is lifted next April 23 I am going to sell all my properties after been 30 years a lanlord

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  • Registered Users Posts: 49 themoone

    We received a letter in Sept. from the head of registration stating they could not reg property as information was incomplete. We contacted the RTB informing that we had not submitted a tenancy registration form this year and asked to receive a copy of the registration form they are talking about only to be told that it is ok they filled it in for us!!!. Then it seems they actually registered it with a number then did annual registration for it (there was no annual registration due) and that was given a different number so now I have a property with multiple registrations with different tenants names and number of rooms!! In addition to were provided with a tenancy update form to fill in not sure why. It is head banging at this stage.

  • Registered Users Posts: 6,024 ✭✭✭Claw Hammer

    Complain to the Ombudsman and the Data Protection Commission.

  • Registered Users Posts: 49 themoone

    @claw hammer, thanks for that I have told them I will but will give a few days and if matter not resolved will follow through with complainted to Ombudsman will not be the first time, it usually get them moving. They actually asked for info regarding an old tenancy and told them it was terminated a few years ago they asked for the address that was listed in the subject 🙄.

  • Registered Users Posts: 49 themoone

    @Citygirl1 Acutally you dont have to, please see the link from Nov. 11th Of course this was snuck in.

    This problem is on going since April i.e. a wopping 8 months now and has not been fixed.

    Basically they set up a new system and did not seem to migrate the online account registration!!!. they actually advise anyone that has a registered account before November 2021 to register a new online account with them. I am not sure who would do that it!!. It is basic IT. As for the Data Linking Spreadsheet it is a basic excel spreadshit that my teen offspring would do a better job of.

  • Moderators, Society & Culture Moderators Posts: 6,548 Mod ✭✭✭✭pinkypinky

    Thanks for that news update. I've sent an email to the datalinking address outlining the issues with my 3 registrations.

    Genealogy Forum Mod

  • Registered Users Posts: 292 ✭✭Citygirl1

    @themoone Hi. Thanks for sharing this link. However, on review, it's clear that, per point 2 (annual registration of an existing tenancy), in my scenario we are still expected to pay a "late" fee. It makes no sense! Particularly, as, per point 1, the do have the ability to waive this late fee, if they choose to. What a scam!

  • Registered Users Posts: 544 ✭✭✭steinbock123

    I sent my registration (now annual)along with a cheque by registered post back in November to their Cork office. I have proof of delivery. The cheque hasn’t been cashed and I have neither receipt nor acknowledgment. I have tried to use the “contact us” section on the website, composed a message, but when I press the “send message” button, it doesn’t work!!

    So I tried emailing [email protected] and [email protected], but they don’t seem to work.

    Does anybody here know the actual contact email address for this joke of an outfit?? The only one I could find on their website was [email protected], but I didn’t write to that as , even if I got a reply, I’ve no doubt they’d say I don’t have a “dispute “ so go away.

    Actual Email address anyone??

  • Registered Users Posts: 49 themoone

    @steinbock123 these are their e-mail address [email protected], also this is the [email protected] regarding complaints ... etc.

    You will find that the registration department has only a few call center employees that fumble along without adequate knowlege of the law. I have been repeatedly asked to fill in a Tenancy Update Form for a tenancy that was terminated by the tenant. The RTB website clearly outlines the form relates to "changes in an ongoing tenancy where one of the orginginal tenants remains" clearly that info has not reached their registration department. But dont expect them to respond quickly others have said it takes weeks.

  • Moderators, Society & Culture Moderators Posts: 6,548 Mod ✭✭✭✭pinkypinky

    I got a response from the datalinking address asking for me more details (I had already sent an essay) but nothing further since my reply.

    Genealogy Forum Mod

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  • Registered Users Posts: 2,155 ✭✭✭mattser

    [email protected] is the email.

    1 hour 6 minutes today before I got through on the blower. Then I had to go to the property management office to help correct error made by rtb. Absolutely unfit for purpose, if you're the property owner.