Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Myenergy app + missing hub

  • 08-10-2022 11:30pm
    #1
    skippy123!
    Registered Users, Registered Users 2 Posts: 60 ✭✭


    Hi everyone,

    I'm getting a solar system installed and wanted to install a hub as well but I can't seem to buy it on myenergy.ie anymore? Is it required? I've seen somewhere that app should handle it not but a bit confused. Web interface is showing my Zappy as offline and when I am trying to use mobile app it is asking me for SN and registration code that should be displayed on Zappy screan but i've followed the instructions where it says it should be but it has only SN on it? Any advice?



Comments

  • #2
    silver_sky
    Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭silver_sky


    The new Eddi & Zappi both have the hub built in now. When did you get your zappi?

    In terms of the code, you need to login to your account and generate a key. It used to be that you set a password for it and if you lost that you had to go through support, but now with the key its safer and you can reset if you need.



  • #3
    jkforde
    Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭jkforde


    not completely understanding your message so can describe your setup..

    is your Zappi the latest model with built-in wifi\ethernet?

    have you tried restarting the Zappi (which should trigger it to get a registration code)

    btw, have you checked myEnergi forum..

    https://myenergi.info/discussion/all

    🌦️ 6.7kwp, 45°, SSW, mid-Galway 🌦️

    "Since I no longer expect anything from mankind except madness, meanness, and mendacity; egotism, cowardice, and self-delusion, I have stopped being a misanthrope." Irving Layton



  • #4
    skippy123!
    Registered Users, Registered Users 2 Posts: 60 ✭✭skippy123!


    I think I figured it out... I think my zappy is 2.0 version vs 2.1 version judging by the serial number of the device... :( My only option is then installing eddie that has a hub inside. Is there a way to identify eddie which has hub vs the one that doesn't'?



  • #5
    silver_sky
    Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭silver_sky


    https://www.boards.ie/discussion/comment/119726707#Comment_119726707

    The current model has a hub built in. I think you'd struggle to find any old models in stock. Buy from myenergi.ie to be safe. Other option is to buy a hub. I heard they'll have them available again soon.



  • #6
    DC999
    Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭DC999


    https://www.boards.ie/discussion/comment/119726707#Comment_119726707

    My Energy site has great support info and will show you how to see if your model has the built in hub. The serial number identifies it, but I can't recall how to tell. And you can also download the firmware updates to the latest version. Might be on an old version now if is older stock. Again, their website will tell you how to do that.



  • Advertisement
Advertisement