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Pets.ie

  • 21-09-2022 7:41pm
    #1
    Danya
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi all. Has anyone purchased a kennel from Pets.ie and it has turned out to be the wrong size for your dog?? I did just that and am stuck with this kennel that I had assembled by a friend. I emailed Pets.ie and offered to return it assembled (I would bear the cost of this), I asked them for a cardboard box to return same unassembled (as person who assembled kennel discarded it), asked them could I buy a larger kennel (I would pay the difference) and return the small kennel in the box they would send me, but all of these were refused. The advert for the kennel said it would suit a Collie dog, which I have, but he would not even fit through the door of the kennel. The have written on their website ' we care about our pets and customers'. They would not even entertain my offers. You cannot speak to them by phone. I cannot believe that they treat their customers in this way so I am sending out an alert to all you dog owners to avoid Pets.ie as they do not care about their customers. Has anyone else had the same experience?



Comments

  • #2
    10-10-20
    Registered Users, Registered Users 2 Posts: 8,066 ✭✭✭10-10-20


    The door height is specified on the site:

    https://www.pets.ie/p/henry-dog-kennel---large/10076_henrylrg

    They also have "Note: This is only a recommendation of the dog breeds to suit this kennel, please check the measurement to make sure it suits your dog, as dog sizes may vary"

    Is the kennel door the same as what is specified? Is your dog taller than the door?



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