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Deceptive pricing on display

  • 05-09-2022 9:07pm
    Registered Users Posts: 519 ✭✭✭

    I wanted to purchase these chocolates and when I went to the till they scanned at €3.50. If I had been paying by card/phone I probably wouldn't have noticed but I had the coins. I pointed this out to the cashier who just shrugged and said they were 3.50. He didn't change the signage so every customer would be caught the same way.

    When I think back I can honestly say that I am not really concious of the price I'm charged for purchases like this and I'd say most people aren't, especially now as a lot us pay by card/phone. Am I being sceptical to think shops are aware of this and hence this example? Or is it just an honest mistake? Anybody else coming across this sort of thing?

    This was at the M3 garage in Mulhuddart Dublin.

    Post edited by boardz on


  • Registered Users Posts: 600 ✭✭✭SVI40

    Send this picture, and a copy of the receipt to the Director of Consumer Affairs. They are the ones in charge of mispricing.

  • Registered Users Posts: 519 ✭✭✭boardz

    The thing is I didn't purchase them. But as you say they might not entertain the complaint unless the receipt is available.

  • Registered Users Posts: 29 Cat2022

    I have come across this a few times, and most times they voluntarily charge me the displayed price. That's proper customer service right there.

    As a matter of principle, I leave the item, if they insist on charging me the scanned price.

  • Registered Users Posts: 3,362 ✭✭✭davetherave

    It could be products put in the wrong place. The shelf edge labels say 4 pack of boost bars for 2.50, and 4 pack of dairymilk for 2.50

  • Registered Users Posts: 519 ✭✭✭boardz

    Could be but the biggest sign says Cadburys share bags which is the term Cadburys use ......and there was no 3.50 labels.

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  • Registered Users Posts: 300 ✭✭Rmgblue

    You’re being sceptical thinking that *most people* aren’t aware of the prices they are paying. I’m middle of the road re not scrimping and scraping but also not loaded and I am fully tuned in when it comes to the tills.

    Maybe it’s me being sceptical but I severely doubt it especially in the current climate.

    Also, I wouldn’t pay €2.50 for those chocolates never mind €3.50

  • Registered Users Posts: 2,620 ✭✭✭endofrainbow

    send details to store manager or head office