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Electric ireland

  • 04-09-2022 9:08pm
    Registered Users Posts: 1,412 ✭✭✭

    I have a smart metre and its set up, etc - they told me it would be a few weeks before I get detailed usage analytics etc - where do I look for this? I log into my electric ireland account and see nothing about my smart meter.


  • Registered Users Posts: 1,297 ✭✭✭walterking

    Login to "my account" on electric Ireland.

    Click on "view this account" below your account address.

    The insights should be showing.

    If you get to understand your usage and change a few things, the difference in cost is phenomenal. Even with higher unit rates my bills are about 35% lower than last year.

    Most bulbs in the house are 2w led (latest bulbs are giving 125 lumen per watt)

    Dishwasher and washing machine are timed for the 2am-4am ultra low rate (about 9c), ironing and any tumble drying is 7am-8am, immersion is 3am-3.45am.

    We even have the rechargeable vacuum on a timed plug.

    Daytime use (34c a unit) is miniscule. PC, bit of telly, bit of cooking, coffee maker, toaster and a few 2w lights.

    Large rural house, 2 occupants, one wfh, bill for August was €76 incl standing charge.

  • Registered Users Posts: 2,032 ✭✭✭Icsics

    I second all of the above. Massive difference using the 2-4 slot for machines & even charging car

  • Registered Users Posts: 1,297 ✭✭✭walterking

    Btw Ikea have packs of 3 x 2w gu10 for €6

    even having one on 24 hours a day 7 days a week would only use one unit of electricity in THREE weeks.

  • Registered Users Posts: 1,412 ✭✭✭jogdish

    I just see a graph of the total bill month by month, I guess it takes a while to be set up.

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    Did you get anywhere with your new SM? I've just moved to EI wef 1st August and still nothing in the online account!!

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  • Registered Users Posts: 433 ✭✭coxy123

    I'd also be interested to know how long it takes before you can 'view' smart meter usage - it would be great to have this insight. I had to contact EI twice to move me into smart meter tariff - strange that it isn't active more quickly...

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    Now that is interesting. I emailed them a good while back about the same idea and got a reply last night.

    " To enjoy all the benefits of the smart meter, such as accessing the breaking down of your consumption, you need to be allocated a smart plan. "

    Have you gone to your meter and pressed the green button? I can access it but still getting round to figuring it out.

    I am on a standard meter tariff for next 12 months and may not change,

    Check your meter and then your account it should show if you are on a plan. then ring them again.

    I know my smart meter has been switched on as they emailed shortly after I moved from SSE to say it was active.

  • Registered Users Posts: 450 ✭✭phester28

    I had this discussion with ei before and got it confirmed that I did not need to switch to a smart plan to be able to view the uaage, I had to stay on my current plan but sign up for the smart meter feature (something to do with gdpr)

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    Are you saying you are on a standard meter plan but can view usage online as if you were on a smart meter package? can you actually view your usage online as if you were on a smart meter plan? Its impossible to read off the meter.

    But I will ring them Monday and ask to be allocated a smart meter plan but stay on my fixed rate.

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    This is my update for the smart meter roll out. It would sense if EI realise that you have a smart meter and switch it on. It would make more sense if EI would then allow one to look at their usage, regardlless of their plan, to see exactly where the high/low/medium usage occurs and then decide what smart plan would be best value.

    Good news EI have realised this and yesterday I got an email inviting me to sign up to see my smart meter usage but stay on my existing discount plan. I signed up, its quite a few steps and at the end it said " It will take several months of your data before we will be able to provide a detailed usage chart."

    I will keep an eye on it.

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  • Registered Users Posts: 7,115 ✭✭✭Trampas

    thats what I did and stayed on my standard plan with discount. Now I’m stuck and complaint open with them that I can’t move to non smart plan with them or any other provider even though I’m on a standard plan which they admit I’m on.

    If that’s similar to me and you don’t want a smart plan you’ve been duped into the smart plan world and no turning back. How you can’t go to a standard plan is another conversation but consumer association should be looking at that

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    yikes they have sent me an email now it says " We’re delighted to welcome you to Home Electric+, the smart meter price plan from Electric Ireland."

    And I cant find the email where they said I would get access to data but stay on my discount rate!!

    I feel like I have been conned!! Why has that invite thing disappeared??

    I had a check on website and it looks as if it shows I have a smart meter but still on discount unless I choose one of those TOU plans.

    Post edited by swoofer on

  • Registered Users Posts: 21 bobcatboo123

    I think the same happened to me last year. I never realised I signed up for a smart plan last year and never knew I wouldn't be able to get backto a standard plan until I tried to switch last week. I was told it made no difference as I was Still on a 24 hour rate but a smart plan.i actually can't figure out what plan is best as most of the switcher sites won't include smart plans in their comparison

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    If you go to and on the first page it gives you the option standard or smart before you get breakdown. The bit that you are on standard rate is encouraging. I will ring them today. It would not surprise me if it was only electric ireland can tell its a smart meter.

  • Registered Users Posts: 3,026 ✭✭✭Sarn

    I think the issue is that if you ‘activate’ your smart meter to get detailed usage, as mentioned above, you can no longer avail of non-smart meter plans. Even if you have not switched to a smart meter plan. This is something that should be made clear when opting in to get detailed usage.

  • Registered Users Posts: 1,412 ✭✭✭jogdish

    Got my smart metre end of August, when I log into electric ireland and click 'itemization' I just get the spinning plug icon and nothing, am I missing something will it ever work?

  • Registered Users Posts: 4,977 ✭✭✭Frank Grimes

    I've seen this in a few threads here, I have a smart meter and I get those usage stats but I'm not on a smart meter pricing plan.

  • Registered Users Posts: 3,026 ✭✭✭Sarn

    Have you tried switching to a non-smart meter plan with another electricity provider? There appears to be those that can’t once they get detailed use data from their smart meter.

  • Registered Users Posts: 1,373 ✭✭✭schmoo2k

    I have a Smart Meter on a standard plan and went to avail of an offer Eletric Ireland have on for existing customers:

    "EnergySaver 10% (Existing Customer) - 10% electricity discount", with unit rate of: 38.95.

    But it got rejected because I have a "smart meter" and its not a smart plan - can they do that? Very annoying as all their smart offerings work out more expensive?

  • Registered Users Posts: 5,206 ✭✭✭swoofer

    i just checked for you and when you select smart meter you get same discount. i just said standard for usage. have another go

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  • Registered Users Posts: 1,140 ✭✭✭brokenbad

    The campaign to educate people on Smart Meters and the different tariffs was misleading to say the least....

    I had a SMART Meter installed back in Nov 22 and logged into my EI account and unknowingly "activated" the Meter.

    A few days later i'm getting an email from EI saying "We’re delighted to welcome you to Home Electric+, the smart meter price plan from Electric Ireland"

    At the time of the Meter install i was 1 month away from finishing up my contract with EI and was considering shopping around for a better deal.

    The Electric+ Plan basically charges the same rate 24 hrs a day, so running high energy users outside the 5pm-7pm peak window makes no difference - the only benefit we are told is that you can view your usage patterns over a 24 hr period and then make a decision to opt into a different plan like "time of use" or "weekender" plans.

    I feel as i have been duped into signing up to a plan without being fully informed - i have emailed EI to say that i had changed my mind within the 14 day cooling off period and that the plan is void in my mind.......i am still waiting on a response after 3 weeks.

  • Registered Users Posts: 1,066 ✭✭✭kabakuyu

    I am waiting 6 months for a refund.I suggest getting on to the regulator.

  • Registered Users Posts: 25 gijoees


    I have a rented property that has been vacant for 2 years now due to Covid. I changed from the previous supplier (Panda) to Electric Ireland back into my name approx. 6 months ago. Anyway, I have not received a bill or a notice since changing to Electric Ireland and I went to go into my premises this morning and Electric Ireland removed the meter out of the wall this morning without any prior notice. I am a bit baffled about how this happened considering they have not tried to get in contact with me or send a letter to the premises. I am worried now that they will try and charge me a connection fee which I believe to be in the region of €5k.

    Any help or thoughts would be greatly appreciated.

  • Registered Users Posts: 172 ✭✭pat_sconce

    Electric Ireland can't do that. It would be esb networks.

    Did you not think it was unusual not to get a bill for 6months+?

    Usually after signing up to a supplier you also get a confirmation email or letter.

  • Registered Users Posts: 25 gijoees

    I di

    I did but considering it was vacant I naively just thought it was very low and was waiting on a bill.

  • Registered Users Posts: 172 ✭✭pat_sconce

    The good news is reconnection fees are no longer in the thousands. It changed about 3 years ago.

    Most likely you will need an electrician to check all the wiring and certify it is to standard. Then it can take 4-6weeks for ESB networks to reconnect. In some areas it is 2-3 weeks.

    I can't remember the exact fee when I had it done in 2020 on a property I purchased, but I know it was fairly small and less than €100. Supply had been disconnected 4 years at that point.

    Details are here

  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,585 Mod ✭✭✭✭whiterebel

    EI provide a good outcome.....Herself was delving into the account with EI. They said we were out of contract since last November, and that they were giving us 8.5% discount. I looked back through my email, and found one from 4/11/2022 which welcomed us to EI at 26% discount dual fuel!!! They refused to accept that, despite forwarding the mail to them. Start the process with the Regulator and lo and behold I got a call yesterday from CS - Invoices recalculated to the correct amounts, using the 26% discount from 4th December 2022 for 1 year! Result! Also giving a €40 credit because they are 4 days out, and we got a €40 cheque last week, because they didn't fulfil their own charter.

    The guy in CS did say that a few of these emails had been sent out, BTW.