Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Should I resign or look for another job?

  • 21-08-2022 08:54PM
    #1
    Uncharted2
    Registered Users, Registered Users 2 Posts: 159 ✭✭


    I have been a customer service agent for 6 months now. My role consists of customer interaction via inbound and outbound calls, whilst working on behalf of the company's number of clients. My manager has received numerous complaints from some of the services on mistakes I have made on interactions on logging information and so forth. I was made feel like I was worthless and when I asked what services I needed to work on I made feel like it was all services. I have not been in this position before, I feel I did not stand up for myself and that has annoyed me the most. I don't know what to do going forward I don't feel confident in this role any longer. I have always been good at my positions in the past and worked hard all throughout my career history. Any advise is most welcome. Has anyone been in this position before?



Comments

  • #2
    fergald
    Registered Users, Registered Users 2 Posts: 163 ✭✭fergald


    Look for another job. Sounds like your manager is terrible at their job. If you are having problems they should identify them and work with you to resolve them. They should provide training etc. Look elsewhere as jobs are plentiful and you get a job from a job.



  • #3
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,812 Mod ✭✭✭✭Jim2007


    The first question to answer is do you want the job or are you happy to move on?

    Assuming that you do, the next thing to consider the nature of the complaints - a lack of knowledge of the products you are supporting, a lack of knowledge in the procedures you are required to follow or your people skill in interacting with the customers. And then you need to come up with a plan that you can go back to your manager with. If it a lack of product knowledge then it may be a case of having to put more time into reading up on the products or asking for additional training. The same with processes, read up on the process, seek training or advice from colleagues and be careful to follow the process - perhaps make some tick lists that you can run through to ensure you followed them etc.... If it's people skills that is something you alone need to work on.



Advertisement