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RMA Invoice and Product Question

  • 31-07-2022 12:28pm
    Registered Users Posts: 51 ✭✭

    Here is my situation: I live in Ireland and I bought a non refurbished Sonos Sub. The sub arrived in an open box with a repaired mask. I open a ticket with Sonos within 3 days after the product has arrived saying it is not right at all as they delivered a product different than what I bought. They agreed to replace the product and now I got an invoice (below) with a refurb sub, giving 100% discount.

    Based on their policy they says: "Replacement products provided during an RMA are generally certified refurbished players, but you may receive a new product based on warehouse inventory. All of our replacement products come with a full warranty for your region and go through the same testing like our new players.".

    With that said I have two questions:

    1. As they will cancel the original invoice once I return the product and having in mind that I paid more than €699 for the brand new sub, are they not having an invoice breach issue here? They are sending an invoice with lower value than what I paid for. It doesn't sounds right at all!
    2. Should the new invoice contains the same type of product that I paid for? (a non refurb one)

    It seems to me that they are 1) breaching the finance laws and 2) breaching the EU consumer laws rights

    *just to clarify that they are not refunding me any penny so I have paid the full price for a non refurbished product and then I got a RMA invoice for a refurb product


  • Registered Users Posts: 51 ✭✭Domicio

    How come that at the end I will be holding an invoice that has lower €€ than what I paid for with a different product described than what I originally bought? It doesn't seem right at all