TV Fault

MICKEYG

Hi all, I have a 49" Samsung TV bought in Oct 2018. Recently a large black mark has appeared on the screen. It moves a small but but is mostly on the left.

I have done the usual plug out for a few minutes but no joy.

Do I have any consumer protection here?

Thanks in advance.

theteal

You do but after so long the cost price will be a factor in what you may be entitled to. Engage the retailer and see what they say

MICKEYG

I got the boiler plate answer, they sent me the number for Samsung service

skinny90

if its faulty, youll be covered under SOGA.

If the screen was caused by damage then your on your own afaik

MICKEYG

Not sure it can be proved either way. The TV has been hanging high on a wall since it was bought so can't see how it could have been damaged.

skinny90

https://www.boards.ie/discussion/comment/119426445#Comment_119426445

No jumping the gun was just saying. Can you post a photo of the TV with the black mark. Should be able to tell you if its faulty

MICKEYG

Here you go. Thanks for the help.

IMG_20220804_194302.jpg

byte

It looks like a section of the LED backlights have failed for whatever reason. It doesn't look like accidental damage anyway, moreso a fault.

danny004

love this story . exactly the same thing happened me and my samsung tv in 2016. a four year old 42 inch . currys pc world didnt want to know and i got the run around from samsung . I rang Samsung every single day from work for months and there was a different story from them every day ,guys making up departments where my case had been escalated to etc. In parallel i opened a case with small claims court against PC world ,my claim being 4 years old is way too short for the useful like of a tv.

Eventually and i dont know why Samsung agreed to fix the TV and the TV repair guy said it was costing Samsung more to source a panel for a 4 year TV then to just give me a new TV . The TV to this day is now still perfect vibrant colors and brightness etc so I did pretty well considering its a 10 year old TV but it was a long determined slog against Samsung and PC world

MICKEYG

Thanks all. I'll contact Samsung and push them.

skinny90

worth checking with Samsung but ultimately they dont really have to do anything. your contract is with the retailer. they should at least facilitate a repair / assessment with Samsung

kennethsmyth

https://www.boards.ie/discussion/comment/119431277#Comment_119431277

You'd be better off going back to retailer - contract is with them refuse to ring Samsung - bring tv back to retailer and give them 28days in writing to provide a repair, replacement or refund - if they pick repair it should be permanent. If they refuse to deal with it, make note of time, date persons contacted, put in writing to retailers address and then proceed with small claim - no point in waiting around if they don't play ball.

MICKEYG

I went back to them and they said they would contact Samsung. Very polite so fingers crossed.

This was last Wednesday.

MICKEYG

PowerCity came back and said that Samsung told them it was too far outside warranty (it was bought Oct 24, 2018).

Do I have any options here or am I just plain out of luck?

Gooser14

https://www.boards.ie/discussion/comment/119553026#Comment_119553026

Warranty & Consumer Rights are totally different things. As a last resort you could bring a case against Power City in the Small Claims Court.

Glaceon

https://www.boards.ie/discussion/comment/119553026#Comment_119553026

Warranties mean nothing in the Small Claims Court... I know that one from experience! Products are expected to last "a reasonable amount of time".

MICKEYG

Thanks all. I'll go down this avenue (I will let PowerCity know that i am doing this).