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Payment issues with HSE website, anyone else ?

  • 08-07-2022 02:34PM
    #1
    Gaz
    Registered Users, Registered Users 2 Posts: 1,600 ✭✭✭


    Trying to order marriage certificate and no matter which card I use (i've tried 3), they all return a "Strong Customer Authentication Required".

    I know this is enabled as they are recent BOI cards. Is this a me problem or a website problem ?



Comments

  • #2
    Malcolm X
    Registered Users, Registered Users 2 Posts: 7 ✭Malcolm X


    Yep same issue. I tried both AIB and BOI cards and it does not work - same error as described. Very frustrating after having entered all the details



  • #3
    brimur69
    Registered Users, Registered Users 2 Posts: 190 ✭✭brimur69


    I am getting this the last week or two



  • #4
    Jessica-jil
    Registered Users, Registered Users 2 Posts: 1 ✭Jessica-jil


    I had this trouble, and it turns out that the payment site is VERY fussy about how it accepts your details … no unusual characters allowed. I did all of these :- No hyphens in my town name, no +44 in my telephone number, no gap in my postcode, and house number on same line as road number, and I got through on the 10th attempt. I don't know which one was the problem! I found a thread on Reddit which said it is a name and address issue not a card issue, and not to put any accents in your name.



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