/* * These styles apply ONLY to the header and footer assets. */ /* * These styles apply ONLY to the header and footer assets. */ /* Nav Area */ .nav-area { position:fixed; /* change back to sticky when we remove marks desktop hack pocket */ width:100%; background:#4f6a9f; border-bottom:1px solid #637faf; top:0; z-index:999999; font: 12px Verdana, Geneva, sans-serif; } #nav { list-style:none; margin:0 auto; padding:0; height:22px; font: 13px Verdana, Geneva, sans-serif; line-height:14px; min-width:956px; max-width:1400px; } #nav > li{ float:left; border-left:1px solid #637faf; border-right:1px solid rgba(0, 0 ,0, 0); position:relative; width: 19.70%; } #nav > li:first-child { margin:0; border-left: 1px solid rgba(0, 0 ,0, 0); z-index:999999; } #nav > li.hover:first-child{ border-left: 1px solid #c8c8c8; z-index:999999; } #nav > li:last-child { margin:0; border-right: 1px solid rgba(0, 0 ,0, 0); z-index:999999; } #nav > li.hover:last-child{ border-right: 1px solid #c8c8c8; z-index:999999; } #nav > .active > a, #nav > li.hover, #nav > li.hover > a { background:#fff z-index:999999;; } #nav > li.navLeftBorder { border-left-color: #c8c8c8; z-index:999999; } #nav > li.navRightBorder { border-right-color: #c8c8c8; z-index:999999; } .navLeftBorder .nav-drop-menu { margin-left: -1px; z-index:999999; } #nav li:hover { position:relative; z-index:999999; } #nav > li > a, #nav > li > span { display:block; text-align:center; padding:4px 6px; height:15px; color:#fcfcfc; z-index:999999; } #nav.scaling-active > li > a, #nav.scaling-active > li > span { padding:4px 0; z-index:999999; } #nav.scaling-active > li.hover > a, #nav.scaling-active > li.hover > span { color:#2E4A80; z-index:999999; } #nav a:hover{ text-decoration:none; z-index:999999; } ul { position: relative; list-style: none; padding: 2px; width:100%; margin: 0; background: #4f6a9f; z-index:9999; } ul li { display: block; position: relative; float: left; background: #4f6a9f; width: 100%; } /* This hides the dropdowns */ li ul { display: none; } ul li a, ul li span { display: block; padding: 0.5em 1em; text-decoration: none; white-space: nowrap; color: #fff; max-width: 100%; overflow-x: hidden; text-overflow: ellipsis; cursor: pointer; } ul li a:hover, ul li span:hover { background: #2c3e50; } li:hover > ul { display: block; position: absolute; z-index:999999 !important; } li:hover li { float: none; } li:hover a, li:hover span { background: #2E4A80; } li:hover li a:hover, li:hover li span:hover { background: #2c3e50; z-index:9999999; } .main-navigation li ul li { border-top: 0; } ul ul ul { position:absolute; left: 100%; top: 0; } ul:before, ul:after { content: " "; display: table; } ul:after { clear: both; } .footer { background: #f5f5f6; color: #555a62; font: 12px Verdana,Arial,Helvetica,sans-serif; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #2e4a80; } .footer a:hover { color: #2e4a80; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .footer-consent { color: #2e4a80; cursor: pointer; text-decoration: underline; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } }

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GoCar customer service

rregan · 2022-06-15 09:58:05

I sent an enquiry about an invoice to GoCar Customer Service in April and they still haven't replied (mid-June), despite two reminder e-mails. I sent a different enquiry (about refunding the fuel because I couldn't get to an Apple/Circle K garage) this week and received 3 acknowledgements from Zendesk of receipt but no…

15-06-2022 10:58am

#1

rregan
Registered Users Posts: 5 ✭

Join Date: March 2009

Posts: 4

I sent an enquiry about an invoice to GoCar Customer Service in April and they still haven't replied (mid-June), despite two reminder e-mails.
I sent a different enquiry (about refunding the fuel because I couldn't get to an Apple/Circle K garage) this week and received 3 acknowledgements from Zendesk of receipt but no reply to the enquiry. Their messaging system doesn't seem to be operating correctly.
Is anyone else finding delays or problems with GoCar Customer Service? Before covid, they were excellent in replying.

0

/* * These styles apply ONLY to the header and footer assets. */ /* * These styles apply ONLY to the header and footer assets. */ /* Nav Area */ .nav-area { position:fixed; /* change back to sticky when we remove marks desktop hack pocket */ width:100%; background:#4f6a9f; border-bottom:1px solid #637faf; top:0; z-index:999999; font: 12px Verdana, Geneva, sans-serif; } #nav { list-style:none; margin:0 auto; padding:0; height:22px; font: 13px Verdana, Geneva, sans-serif; line-height:14px; min-width:956px; max-width:1400px; } #nav > li{ float:left; border-left:1px solid #637faf; border-right:1px solid rgba(0, 0 ,0, 0); position:relative; width: 19.70%; } #nav > li:first-child { margin:0; border-left: 1px solid rgba(0, 0 ,0, 0); z-index:999999; } #nav > li.hover:first-child{ border-left: 1px solid #c8c8c8; z-index:999999; } #nav > li:last-child { margin:0; border-right: 1px solid rgba(0, 0 ,0, 0); z-index:999999; } #nav > li.hover:last-child{ border-right: 1px solid #c8c8c8; z-index:999999; } #nav > .active > a, #nav > li.hover, #nav > li.hover > a { background:#fff z-index:999999;; } #nav > li.navLeftBorder { border-left-color: #c8c8c8; z-index:999999; } #nav > li.navRightBorder { border-right-color: #c8c8c8; z-index:999999; } .navLeftBorder .nav-drop-menu { margin-left: -1px; z-index:999999; } #nav li:hover { position:relative; z-index:999999; } #nav > li > a, #nav > li > span { display:block; text-align:center; padding:4px 6px; height:15px; color:#fcfcfc; z-index:999999; } #nav.scaling-active > li > a, #nav.scaling-active > li > span { padding:4px 0; z-index:999999; } #nav.scaling-active > li.hover > a, #nav.scaling-active > li.hover > span { color:#2E4A80; z-index:999999; } #nav a:hover{ text-decoration:none; z-index:999999; } ul { position: relative; list-style: none; padding: 2px; width:100%; margin: 0; background: #4f6a9f; z-index:9999; } ul li { display: block; position: relative; float: left; background: #4f6a9f; width: 100%; } /* This hides the dropdowns */ li ul { display: none; } ul li a, ul li span { display: block; padding: 0.5em 1em; text-decoration: none; white-space: nowrap; color: #fff; max-width: 100%; overflow-x: hidden; text-overflow: ellipsis; cursor: pointer; } ul li a:hover, ul li span:hover { background: #2c3e50; } li:hover > ul { display: block; position: absolute; z-index:999999 !important; } li:hover li { float: none; } li:hover a, li:hover span { background: #2E4A80; } li:hover li a:hover, li:hover li span:hover { background: #2c3e50; z-index:9999999; } .main-navigation li ul li { border-top: 0; } ul ul ul { position:absolute; left: 100%; top: 0; } ul:before, ul:after { content: " "; display: table; } ul:after { clear: both; } .footer { background: #f5f5f6; color: #555a62; font: 12px Verdana,Arial,Helvetica,sans-serif; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #2e4a80; } .footer a:hover { color: #2e4a80; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .footer-consent { color: #2e4a80; cursor: pointer; text-decoration: underline; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } }