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BOI App not Loading for anyone else?

  • 08-06-2022 12:27am
    #1
    sadsfae
    Registered Users, Registered Users 2 Posts: 19 ✭


    BOI app stopped working, just get a loading screen then:

    "We cannot complete your request just now, sorry about that"

    There's a login button and contact us, "login" does nothing.

    boi_2022-06-08_01-25-27-303.jpg


    Hasn't received any updates lately (latest version on Iphone) just stopped working. Happening for anyone else?

    I can't log into the BOI website without the app notification so bit of a chicken and egg scenario.



Comments

  • #2
    sadsfae
    Registered Users, Registered Users 2 Posts: 19 ✭sadsfae


    Ok I had to completely remove the app, delete all the data and re-install it and go through the entire setup steps again. Pain but it worked.



  • #3
    coylemj
    Registered Users, Registered Users 2 Posts: 25,620 ✭✭✭✭coylemj


    If this is on Android, next time, instead of uninstalling the BoI app, try deleting the app data first. It's much quicker than uninstall/reinstall and usually fixes any problems.

    Go into Settings/Apps and select the BoI app. Tap 'storage' and click on 'clear data'.



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