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Help please

Grueller · 2022-02-21 22:10:16

Hi All, My wife has lost her Gmail password. She has my old email address, now closed, as a back up contact. We are now in a situation where we cannot access her emails which have a huge amount of family appointments etc in there. Any way around this? Any help would be greatly appreciated.

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21-02-2022 11:10pm

#1

Grueller

Registered Users Posts: 5,100 ✭✭✭

Join Date: March 2015

Posts: 4996

Hi All,

My wife has lost her Gmail password. She has my old email address, now closed, as a back up contact. We are now in a situation where we cannot access her emails which have a huge amount of family appointments etc in there. Any way around this? Any help would be greatly appreciated.

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#2 22-02-2022 12:49am
smuggler.ie

Registered Users Posts: 4,083 ✭✭✭

Join Date: October 2015

Posts: 4033

Common, that the same account is loaded/signed in on multiple devices, old phone perhaps? Was phone number added as recovery option?
Read and proceed here https://support.google.com/accounts/answer/7682439?hl=en-GB&ref_topic=3382255
Pay attention to the note

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