OnePlus Phone issue

faolteam

Hi folks dont know if any of you have dealt with this company before, but i recently purchased a One Plus Nord, which came pretty quick on opening it , i reliased the Cable Charger was Missing, I got on to one plus , Who asked for photo of the Box and they would look at it down there end for over three weeks, i was reporting this to them and they kept saying that they would pass it on to there manager escalate it etc etc, eventually they said yes we have looked at camera footage and to reorder one and they would compensate me , well there website dont have the cables in stock im also led to believe that they havent had them in stock for two years now, so i got back to them told them its not in stock in either size and how could a large company such as yours not have these in stock.

i was then told they would esccalate it and i get back email eventually oh its not in stock ( seriously) they then said if i wait but i know this is not coming in anytime soon, they then told me to check Amazon there partner but they wont send it to my address dont even think there genuine cables ,

so i have a new phone without a charger any ideas what at this stage i do , its like the magic roundabout

Should say ive speeded this all up , im the one chasing them.

faolteam

Anyone?

whomitconcerns

Buy another charger for now and just keep chasing them. It's a regular usb-c charger afaik

whomitconcerns

And why can't you get this delivered? It does deliver to Ireland

OnePlus Warp Charge 30 Power Adapter (UK) https://smile.amazon.co.uk/dp/B07S35R3DH/ref=cm_sw_r_apan_glt_i_3SSG79MZRDJV3PQEJ05M

faolteam

https://www.boards.ie/discussion/comment/118538098#Comment_118538098

Cause thats not the cable

FishOnABike

https://www.boards.ie/discussion/comment/118538270#Comment_118538270

Don't know if it's the same for you but below that there are two cables suggested in 'frequently bought together', cost £8 - £9.

whomitconcerns

Em... You said charger not cable... We aren't psychic :)

"so i have a new phone without a charger any ideas what at this stage i do , its like the magic roundabout"

seamus

If you have the charger, but not the cable, this one will do fine.

https://smile.amazon.co.uk/Genuine-Dash-Type-C-Charger-Packaging/dp/B074H6MGZH/ref=pd_bxgy_2/259-8893875-1024000?pd_rd_w=c96lp&pf_rd_p=c7ea61ca-7168-47e3-9c8b-d84748f5b23c&pf_rd_r=QV3THHBVQXKFA6YWKZTM&pd_rd_r=2b75e090-5b98-406c-ae27-1437fdcb0ab4&pd_rd_wg=IOj0b&pd_rd_i=B074H6MGZH&psc=1

It's a standard cable, you don't need a special OnePlus branded USB-C cable to get fast charging. There is no such thing as a USB-C cable that works with one phone and not with another.

silver2020

Under a EU directive, all mobile phones, tablets etc will soon have to use usb-c connection.

Most already do. Another part of the directive is that the charger cable is not included to save on waste.

You will find usb-c cables in literally thousands of shops in the country. Tkmaxx have some decent ones for about €5-€10